Returns & Contacts
We work hard to deliver the best products to our customers.
If you need help from our side you can contact us via:
- chat: icon in bottom right corner of the page
- tel: 1-646-397-4355 ( 10am-10pm EST / 7 days a week )
- email: firstname.lastname@example.org
- mail & returns:
150 Shippenport Road, Unit G
Landing, NJ 07850, USA
Friedrichstr. 123, Berlin, Germany, 10117
- We provide free returns on all products at our store. Just send email to email@example.com with order number or contact us via chat (icon in bottom right corner of the page ) and we will provide free return shipping label.
- Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Here is our policies: